Public Cruises & Events

All tickets are purchased on a no refunds, exchanges or cancellations basis and are only usable for the day, date and time selected at purchase. There are no credits or exchanges for different events. Ticket prices are subject to change at any time based on availability.

Unforeseen circumstances beyond Luxe Cruises and Events, LLC’s control are not grounds for a refund, including but not limited to weather, natural disasters, waiting in lines, family or medical emergencies, employment issues, traffic, parking, or transportation issues. If you purchased for the incorrect date, location or event, Luxe Cruises and Events, LLC is not obligated to provide a refund, credit, exchange or transfer. If a cancellation or transfer request is approved, we reserve the right to charge a $10 administrative fee plus a $10 restocking fee per ticket if tickets are placed back on sale.

Promoters, venue owners, venue management, security, event staff and other agents of the event may refuse entry to any ticket-holder without a refund, at their discretion, including for disorderly behavior, failing to comply with venue rules, incorrect attire, intoxication, venue capacity, breach of security and other restrictions. Venue and talent are subject to change without notice, which is not grounds for a refund.

Dissatisfaction with any aspect of the event is not grounds for a refund, including but not limited to music, DJs, decorations, party favors, beverages, alcohol selection, staff, food availability and selection, fellow attendees, security, performances, ambiance, amenities, venue, check-in process, seating, wait times, emergency closures, emergency return of boats or yachts, delayed starts, early endings, and public amenities such as fireworks or performances, or their line of sight being blocked by trees, fog, buildings, boats, people or other things. No refunds if you miss the boat. Each ticket holder has a reserved spot on board.

At check-in you must present a valid government-issued photo ID along with the e-tickets emailed to you by Eventbrite when your order is placed.

The safety of passengers and crew is always our top priority, and our Captains watch the forecast closely. We cruise year-round, rain or shine. The Captain alone makes the call on weather and cruising routes based on current weather reports.

Ticket transfers are allowed and must be finalized with our staff no later than 72 hours before the event date. Email us to verify your order and start the transfer. Once a transfer is accepted, the tickets in your Eventbrite account are no longer valid and cannot be used for entry.

By purchasing a ticket, package or reservation you are entitled to entry for that event. Before purchasing, please confirm the title, time and location of the event, as there are no refunds. Each event has a definitive date, start time and end time. If you do not attend, you forfeit your tickets and remain 100% financially liable for your purchase. If you cannot attend, please see the ticket transfer policy.

By purchasing tickets for this event, you release and forever discharge Luxe Cruises and Events, LLC, and its officers and agents, from any liability or claims for damages that may arise from your attendance at and voluntary participation in the event, including claims for personal injury, damage to personal property, or negligence on the part of Luxe Cruises and Events, LLC. The purchase of tickets and your participation shall not be construed as an assumption by Luxe Cruises and Events, LLC of responsibility, liability or control of the events.

By purchasing tickets for this event, the ticket purchaser agrees to indemnify and hold harmless Luxe Cruises and Events, LLC and its officers, owners, employees and agents from and against all claims, damages, losses and expenses, including reasonable attorney’s fees, arising out of or by reason of complying with this indemnity clause. The ticket purchaser and their heirs, executors, administrators, successors and assigns release, remise and forever discharge Luxe Cruises and Events, LLC and its owners, officers, employees and agents from all manner of actions, causes of action, suits, debts, judgments, executions, claims and demands whatsoever, known or unknown, in law or equity, which the ticket-holder has had, now has, may have, or claims against Luxe Cruises and Events, LLC.

No refunds are given due to cold, flu, COVID-19 or similar illness. If you become ill or were exposed within 24 hours of the event, you may transfer your tickets or replace affected guests. Email hello@luxecruises.com within 24 hours of the event with a copy of the original purchaser’s photo ID and the credit card used, plus the name and email of the person receiving the tickets. We may not be able to honor transfer requests made outside business hours or too close to the event.

When an event is completely sold out, we offer a waitlist. A waitlist does not guarantee that tickets will become available. To join, email hello@luxecruises.com with your full name, email address, cell number and the number of tickets you need. If tickets become available, you will receive the offer with instructions by email and text message.